FAQS
How do I use the Complete Moisture Ritual?
Start with the Peptide Hair & Scalp Mist on your scalp and hair. Follow with the All-Purpose Hair Moisturizer on damp hair to soften, detangle, and moisturize. Finish with a small amount of the Hair & Scalp Oil to seal in moisture and add shine.
Can I use these products every day?
Yes. The mist can be used daily or as needed to refresh the scalp and hair. The moisturizer and oil can be used as needed depending on your hair's dryness, style, and routine.
Is this bundle for type 4 hair?
Yes. This routine was created with dry, textured hair in mind, especially curls, coils, and protective styles. It can also be used on other hair types by adjusting the amount.
Will this make my hair grow?
These products are not marketed as hair growth treatments. They are designed to support a healthy scalp environment, moisturize the hair, reduce dryness, and help with length retention by minimizing breakage from dryness and handling.
Can I use the moisturizer as a leave-in?
Yes. The moisturizer can be used as a leave-in, daily moisturizer, detangler, or styling prep before twisting, braiding, or adding a gel for extra definition.
Can I use the oil on my scalp?
Yes. Apply a few drops directly to the scalp and massage gently. You can also smooth it onto dry ends, use it with protective styles, or apply it after moisturizing to help seal in softness.
Will the oil feel heavy?
The oil is rich but balanced with lightweight emollients like squalane and caprylic/capric triglyceride to help improve spread and reduce a heavy greasy feel. Start with a small amount and add more only if needed.
Can I use these products on protective styles?
Yes. The mist can refresh the scalp and hair, the moisturizer can be used lightly on exposed hair or ends, and the oil can be used on the scalp and to seal dry areas.
Do I need all three products?
For the best routine, yes. Each product has a different role: the mist hydrates and refreshes, the moisturizer softens and detangles, and the oil seals in moisture and adds shine.
How often should I use the full routine?
Use the full routine on wash day or whenever your hair feels dry. For refresh days, you can use the mist and a small amount of moisturizer or oil as needed.
Does my Package(s) have insurance coverage if I choose Express shipping at checkout?
- Yes. Both Local and International Express shipping have insurance coverage (protection).
When will I receive my item?
- Local Shipping within the US takes, 1-4 business days for standard shipping. International shipping takes 2-7 business days , View our Shipping policy for more details.
Why Haven't I received my packages yet ?
- All packages are shipped through USPS and UPS. Once the product leaves our warehouse , we are unable to control any of the delivery process.
What do I do if I entered the wrong shipping address?
- If you put the wrong address your package(s) will be returned to our warehouse and you will then be issued a full refund within 1-10 business days.
- You can request package(s) to be resent to you in the ( correct) updated address free of charge for the first return.
- For later returns or additional returns after the first one a $7.99 fee will be deducted per return package if not a partial refund will be issued to buyer ( refund will be issued for items purchased only shipping and taxes are excluded.)
What do I do if my package(s) get lost or stolen in the hands of the carrier before it is delivered ?
- For lost or stolen packages, you will be able to summit a claim with USPS, link can be found in the Refund Policy. Carrier will be held accountable to provide a full refund to the buyer, only apply for Local/ International Express shipping.
If Buyer added the Route Insurance/Protection Coverage before checkout , he/she can summit a claim via route app by using this link below: https://claims.route.com/
How do I get a refund?
- All sales are final , once product/ products has been received. We only process a full refund when packages are returned to our warehouse by USPS or UPS due to incorrect, insufficient address.
Do you sell in different Currencies?
- Yes. Our Store default currency is USD . Scroll down to the bottom of the home page and in the drop down select you country/location currency.
What if I Cannot find my Country/location Currency in the drop down?
- We do not sell All over the world. If you cannot find your currency in the drop down that means we do not sell in your country/ location.
Does your store translate in different languages?
- Yes we do translate in many different languages besides English as our default language.
What if I can't find my country Language?
- Please note that our website automatically translate based on buyers Country/Location . If that does not happen automatically once you are on our website home page , that only means we do not ship products to your country.
Should I start using products on clean hair( wash, Deep condition)?
- For first timers, we recommend to use our Derly’s Nature Oil and Curl Refresher on clean hair.